Legal notice
Legal Notice
Seller
TOUYOU TOHO CO., LTD. (棠曜東方株式会社)
Shop Name
曜 PET & HUMAN LIFESTYLE
Operating Manager
Kou Mei (Representative Director)
Address
55-2 Miyamoto-cho, Itabashi-ku, Tokyo 174-0054, Japan
Phone Number
The phone number will be disclosed without delay before you place an order, upon your request. If you would like us to disclose it, please contact us at the email address below.
Email Address
Website
Prices
Please check the price shown on each product page.
All prices include tax.
Additional Fees Other Than the Product Price
Shipping within Japan is free for orders of ¥5,000 or more. For orders under ¥5,000, a shipping fee of ¥300 applies. If any additional fees apply depending on the payment method, we will inform you at the time of your order.
Payment Methods
Credit card (Visa, Mastercard, American Express, JCB), Shop Pay, Apple Pay, Google Pay, and convenience store payment (FamilyMart, Lawson, Ministop, Daily Yamazaki, Seicomart) are accepted.
Available payment methods are shown on the checkout screen.
Payment Timing
For credit card, Shop Pay, Apple Pay, and Google Pay, payment is processed at the time of your order.
The actual date your credit card is charged depends on your card company's closing date and payment date.
Delivery
Orders are usually dispatched within 1–3 business days of payment confirmation. Delivery usually takes 3–5 business days after dispatch. Delivery time after dispatch varies depending on the delivery region and the carrier.
For made-to-order and custom-made items, we ship according to the production period and scheduled dispatch date stated on each product page.
If a delay occurs due to bad weather, traffic conditions, or other unavoidable circumstances, we will inform you promptly.
Returns, Exchanges, and Cancellations
For regular items, we accept returns at the customer's request if you contact us within 7 days of delivery, limited to unused items.
Return shipping costs for customer-requested returns are borne by the customer.
For problems attributable to our store, such as defective or damaged items, incorrect delivery, or items differing from their description, we will respond appropriately in accordance with applicable laws, including exchange, repair, return, or refund.
For made-to-order items, we do not, in principle, accept cancellations, returns, or exchanges at the customer's request once production has started.
For details, please see our Refund Policy.
Contact
Email: info@touyou-toho.co.jp
Contact form: https://touyou-toho.co.jp/pages/contact?view=contact-form
Customer service hours: 10:30–20:30