Terms of Service

These Terms of Service (these “Terms”) set out the terms of use for the online store 曜 PET and HUMAN LIFESTYLE (the “Shop”), operated by TOUYOU TOHO CO., LTD. (the “Company”).

By using the Shop, you are deemed to have agreed to these Terms.

Article 1: Scope

These Terms apply to all services related to the online store, including browsing and purchasing products, and making enquiries.

Where special terms are stated on an individual product page, in the Returns and Refunds Policy, the Shipping Policy or elsewhere, those terms take precedence. However, they do not limit your rights under applicable laws.

Article 2: Purchasing products

You may order products by the methods specified by the Shop.

A sales contract is formed when we accept your order after confirming its details.

If a product is out of stock, if there is an obvious error in the product information, if there is a payment problem, or if other unavoidable circumstances arise, we may contact you about changing or cancelling your order, even after it has been accepted, in accordance with applicable laws.

If a contract is not formed, or if a contract is lawfully cancelled, any payment you have already made will be refunded appropriately.

Article 3: Prices and payment

The selling price of a product is the amount shown on its product page.

Where shipping or other additional fees apply, they will be shown so that you can confirm them during checkout.

You may choose from the payment methods shown at checkout.

Payment is processed in accordance with the rules of the payment service providers we use.

Article 4: Shipping

Products will be shipped in accordance with the estimated dispatch information shown on each product page, after we confirm your order and payment.

Standard shipping within Japan is ¥300; orders of ¥5,000 or more ship free. However, if special terms apply to an individual product or delivery destination, please check the terms shown at checkout.

Delivery may be delayed due to weather, traffic conditions, carrier circumstances or other reasons.

Please see the Shipping Policy for details.

Article 5: Returns, exchanges and cancellations

For regular items, if you contact us within 7 days of receiving the item, we will accept a return for a change of mind, for unused items only.

For returns due to a change of mind, the return shipping cost is your responsibility.

For defective, damaged or incorrectly delivered items, or items that differ significantly from their description, we will respond in accordance with applicable laws and our Returns and Refunds Policy.

For custom-made items, we generally do not accept cancellations, returns or exchanges for a change of mind once production has started.

Please see the Returns and Refunds Policy for detailed terms.

Article 6: Natural stone and natural material items

We sell items made with natural stone, natural wood and other materials of natural origin.

Natural materials vary from piece to piece in colour, pattern, transparency, grain, inclusions, natural cracks and shape.

These variations are characteristics of natural materials, and differences within the range shown in the product description or photos are generally not considered defects.

However, if the condition clearly differs from the description, or if there is a quality defect, we will respond appropriately in accordance with applicable laws.

Please also note that descriptions of the traditional meanings or energies of natural stones introduce general folklore and cultural ideas; they do not guarantee any medical or scientific effect.

Article 7: Custom-made items

Custom-made items such as 3D crystal, pet memorial goods and bespoke accessories are made based on the photos and specifications you provide.

You confirm that you hold the necessary rights to use the images and designs you provide.

Before production begins, we may confirm your order details, size, engraving text, images and other necessary matters with you.

The finished item may differ slightly from the image shown on screen, due to the characteristics of the materials and the production process.

However, for our own production errors or any inconsistency with the agreed order, we will respond in accordance with applicable laws.

Article 8: Prohibited conduct

The following conduct is prohibited when using the Shop:

• Conduct that violates laws or public order and morals
• Placing orders using false information
• Using fraudulent payment methods
• Conduct that infringes the rights of the Shop or any third party
• Conduct that interferes with the operation of the Shop’s services
• Any other conduct that we reasonably judge to be inappropriate

Article 9: Intellectual property rights

Copyrights, trademark rights and other intellectual property rights in the product photos, text, logos, designs and other content to which the Shop holds legitimate rights belong to the Shop or to the respective rights holders.

Without the permission of the rights holder, you may not reproduce, copy, modify or use such content for commercial purposes beyond the scope permitted by law.

Article 10: Handling of personal information

Your personal information will be handled appropriately in accordance with our Privacy Policy.

We may share information with delivery companies, payment service providers and others to the extent necessary for order processing, shipping and responding to enquiries.

Article 11: Changes to or suspension of services

We may temporarily suspend all or part of the online store for system maintenance, failures, natural disasters or other unavoidable circumstances.

We may also change the content of our services as needed.

These measures will not unreasonably limit your rights under applicable laws or our obligations under contracts already formed.

Article 12: Liability

We are responsible for the quality of our products, shipping and the provision of our services in accordance with applicable laws.

Even where any provision states that our liability is excluded or limited, it does not apply to the extent that it conflicts with the Consumer Contract Act or other mandatory laws.

Article 13: Changes to these Terms

We may change these Terms in accordance with applicable laws when necessary, for example due to amendments to laws or changes to our services.

We will announce any changes and their effective date on our website as needed.

Article 14: Governing law

These Terms are governed by the laws of Japan.

Any dispute relating to these Terms will be resolved in accordance with the relevant laws of Japan.

Article 15: Operator information and contact

Operating company: TOUYOU TOHO CO., LTD.
Store name: 曜 PET and HUMAN LIFESTYLE
Official website: https://touyou-toho.co.jp
Email: info@touyou-toho.co.jp
Contact form: https://touyou-toho.co.jp/pages/contact?view=contact-form

For any questions or enquiries, please contact us by email or via the contact form.