Shipping Policy

We have established the following shipping policy so that you can receive your items with peace of mind.

1. Shipping regions

We mainly ship within Japan.

For international shipping, we can only deliver to destinations that can be selected at checkout.

2. Shipping fees

Shipping within Japan is free for orders of ¥5,000 or more. For orders under ¥5,000, a shipping fee of ¥300 applies. * If the shipping fee differs for certain products or shipping conditions, the fee shown at checkout applies.

3. Dispatch

Once your order and payment are confirmed, we will begin preparing your shipment. Orders are usually dispatched within 1–3 business days of payment confirmation.

We may pause dispatch operations on weekends, public holidays, the year-end and New Year period, and other shop holidays.

For items with a different dispatch schedule, please check the information on each product page.

4. Shipping for custom-made and made-to-order items

For custom-made items such as 3D crystal, pet memorial goods and bespoke accessories, production begins once your order details are confirmed.

Production times vary depending on the product and specifications.

We will let you know the estimated dispatch date on each product page or after your order.

5. Shipping methods and tracking

We ship by an appropriate method depending on the size, weight and shape of the item.

If the shipping method provides a tracking number, we will share the tracking information with you after dispatch.

Delivery usually takes 3–5 business days after dispatch. Delivery times vary depending on the delivery region and the carrier.

6. Shipping delays

Bad weather, natural disasters, traffic conditions, carrier congestion or other unavoidable circumstances may delay dispatch or delivery.

If a significant delay is expected, we will let you know as soon as possible.

7. Delivery address

When ordering, please enter your postal code, address, building name and room number accurately.

If an item is returned due to an incorrect address, a long absence or other circumstances on your side, we may discuss the actual cost of reshipping with you.

If reshipping is needed due to our own shipping error, we will cover the shipping cost.

8. Damaged or incorrect items

If an item you receive is damaged, defective or incorrectly delivered, please contact us via the contact form or by email.

After confirming the situation, we will respond in accordance with our returns and refunds policy and applicable laws.

9. Contact us

For any questions about shipping, please contact us at:

Email: info@touyou-toho.co.jp
Contact form: https://touyou-toho.co.jp/pages/contact?view=contact-form